Associate QA Consultant, Amazon Connect / Contact Center QA

Overview

Associate QA Consultant focused on Amazon Connect and contact center QA, supporting testing across voice and omnichannel customer/agent journeys.

What you'll do

• Support testing for Amazon Connect contact flows, queues, routing, and agent workflows.
• Execute functional testing of IVR and self-service journeys including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.
• Perform AWS and API testing for services used in Amazon Connect solutions and validate API requests/responses and integrations.
• Test integrations between Amazon Connect and Salesforce Service Cloud Voice, including agent workflows and screen pops.
• Create and execute test scenarios/test cases, manage test data, and log defects in Jira.
• Support SIT, regression, UAT, and release readiness activities; assist with automation and performance/load testing.

What you'll need

• 1–2 years of QA/testing experience, or at least 6 months of paid QA internship experience.
• Strong understanding of functional, regression, integration, and end-to-end testing.
• Basic knowledge of APIs and hands-on exposure to Postman or similar tools.
• Basic understanding of cloud concepts, preferably AWS.
• Ability to convert business requirements into test scenarios and document test work.
• Willingness to learn Amazon Connect, contact center, Salesforce, AWS, and AI-based technologies.

Details

• Location: Remote in India (Bengaluru, Chennai, Gurugram, Hyderabad, Noida, or Pune only).