Associate Salesforce Systems Administrator - US Shift

Overview

Associate Salesforce Systems Administrator supporting the Salesforce instance with declarative administration, system improvements, user support and reporting.

What you'll do

• Manage Salesforce continuous improvement projects end to end, coordinating cross-functionally to gather requirements, decide solution paths, implement and test.
• Identify areas for improvement and cross-functional dependencies, and brainstorm and suggest optimal solution paths.
• Gain a deep understanding of sales systems and processes and assess the impact of potential configuration changes.
• Manage Salesforce configuration projects, including declarative automation, objects, fields, page layouts, record types, custom settings, dashboards and reports.
• Assist with onboarding and project training and enablement for sales tools and processes.
• Generate and analyze simple and complex reports from Salesforce based on business needs requested by the sales and sales management team.
• Provide day-to-day support and administration for Salesforce.
• Manage all aspects of user and license management, including new user setup and deactivation, roles, profiles, permissions and public groups.
• Maintain data cleanliness and identify and resolve data inaccuracies within systems.
• Handle user support tickets.
• Perform bulk data management.
• Manage deal desk processes.

What you'll need

• Excellent communication skills and the ability to work as part of a team.
• Highly organized with exceptional attention to detail.
• Ability to handle multiple priorities in a fast-paced environment.

Nice to have

• 0-5 years of professional experience as a Salesforce Administrator.
• 4-year degree in Information Technology or Computer Science; degrees in similar analytical areas of study will also be considered.
• Salesforce Admin Certification.
• Working knowledge of SQL Server or academic study of SQL.
• Strong desire to learn and understand all aspects of the company's operations and interact directly with other departments.

Details

• Location: Bengaluru, India Office.
• Ability to travel 0-10% annually in the U.S. for team meetings, offsites, etc.
• Shift: US Shift.