Associate, SME Sales

Overview

Join the SME Pre-Sales team to qualify inbound payroll leads for small and mid-sized merchants, coordinate demos, and handle basic product queries. This is an entry-level role for freshers or those with up to 1 year of experience.

What you'll do

• Call inbound and outbound leads to understand their business details.
• Qualify leads based on criteria like business type, turnover, GST, etc., using the lead scoring sheet provided by the sales team.
• Update lead status and notes in CRM or Google Sheets.
• Tag leads as hot, disqualified, or nurture based on outcomes.
• Schedule product demos or RM calls for qualified leads.
• Coordinate closely with the Sales/BD team for smooth handovers.
• Follow up with unresponsive leads via email or WhatsApp.
• Give a high-level pitch of products like current accounts, credit lines, payouts, etc.
• Answer basic queries using a pre-approved FAQ guide.
• Share daily/weekly reports on calls made, leads qualified, leads handed over, and drop-off reasons.

What you'll need

• 0–1 year of experience in sales, inside sales, BPO, or customer support.
• Basic knowledge of CRM tools and Google Sheets.
• Good communication skills (spoken and written).
• Ability to follow standard processes and keep things organized.
• Self-motivated and eager to learn in a fast-paced environment.

Nice to have

• Internship experience in BFSI/startups.

Details

• Location: Bengaluru.
• Team of four, reporting to the Pre-Sales Manager.