Associate Specialist Client Service Management

Overview

Provide client service management within a Service Team environment by analyzing and interpreting client requirements, managing service and operational requests, resolving problems, and improving processes for assigned client segments.

What you'll do

• Manage daily communications with internal and external parties to maintain and develop strong client relationships.
• Collaborate with internal and external groups to identify, analyze, and proactively resolve issues.
• Research and provide directions to downstream teams to get requests addressed and respond to clients with status in a timely manner.
• Review volumes and assign work items to dedicated queues.
• Perform gatekeeping and mailbox management for respective segments.
• Work on low-complexity and non-monetary requests.
• Ensure issues are resolved and clients and partners are kept apprised of progress.
• Handle straightforward problems and issues and refer more complex issues to senior staff.
• Support divisional business needs while maintaining a client-first mentality.
• Drive satisfaction, quality, and efficiency for clients and client service managers.
• Deliver results quickly and efficiently using effective time management skills.
• Drive innovation through curiosity and a comprehensive understanding of business processes and challenges.
• Take necessary actions to ensure issues are resolved within set deadlines.
• Apply a global perspective when working within the team and reach out to relevant stakeholders to avoid delays in resolving queries.
• Articulate information clearly and present information effectively and confidently when working with others.
• Multi-task, prioritize, and problem-solve effectively.
• Promptly handle escalated issues.

What you'll need

• Should come from a Tier 1 college.
• Strong interpersonal skills and an eye for detail.
• Strong written and verbal communication skills.
• Flexibility to work shifts.
• Be deadline-oriented while ensuring issues are resolved and clients are kept appraised of progress.
• Knowledge of Microsoft Office Suite programs.

Details

• Location: Bangalore, Karnataka, India.
• This is a client-facing role within a Service Team environment.
• Work should be flexible to shifts.