Associate, Startup Accounts

Overview

As an Associate, Startup Accounts (Farming), you manage and grow key client relationships for Razorpay.

What you'll do

• Build and maintain relationships with clients and key personnel at client companies.
• Cross-sell and up-sell to grow accounts toward the portfolio quota.
• Conduct business reviews to ensure clients are satisfied with products and services.
• Attend client meetings both inside and outside their offices to strengthen relationships.
• Achieve client relationship targets and KPI’s set by the team lead.
• Liaise with internal departments to fulfill client needs and resolve concerns.
• Update the CRM for any client changes.

What you'll need

• Relevant experience in key account management/sales in the B2B space.
• Knowledge of best customer service practices.
• Strong interpersonal skills to build rapport with customers.
• A go-getter attitude.
• Hardworking with a strong work ethic.

Details

• Role focuses on “startup accounts farming”.