Business Process Owner - MG Salesforce

Overview

Business Process Owner (BPO) for Salesforce, responsible for defining, governing, and continuously improving Mobility CRM processes using Salesforce.

What you'll do

• Own and govern Salesforce-enabled CRM processes across Mobility.
• Define, document, maintain, and continuously improve global CRM process standards and governance frameworks.
• Translate business requirements into functional designs and implementation roadmaps.
• Coordinate cross-functional teams to deliver scalable CRM solutions.
• Lead workshops, requirement reviews, gap assessments, and solution validation activities.
• Coordinate User Acceptance Testing (UAT) and drive deployment and adoption.
• Establish CRM KPIs and partner with data governance and MDM teams to ensure data quality.

What you'll need

• Any Graduate.
• 8-15 years of experience in customer relationship management processes and deployment.
• Functional expertise in Salesforce Sales Cloud and Service Cloud.
• Knowledge of Lead-to-Opportunity, Opportunity-to-Quote, Customer Service, Warranty, and Aftermarket processes.
• Experience with Business Process Management (BPM), process mapping, and process governance.
• Skills in business requirements gathering, process analysis, and solution design.
• Experience with UAT planning and validation methodologies.

Details

• Location: Pune, Maharashtra, India.