Client Due Dilligence Analyst (DDQ)

Overview

Client Due Diligence Questionnaire (DDQ) Analyst supporting AlphaSense’s global sales process by completing and processing client questionnaires accurately, consistently, and on time.

What you'll do

• Complete client Due Diligence Questionnaires within agreed turnaround times.
• Review incoming DDQs, understand the request, and process them using SOPs, templates, and the approved internal knowledge base.
• Retrieve and apply pre-approved answers to ensure responses are accurate, consistent, and aligned with approved positions.
• Use AI-assisted tools to draft, match, and assemble responses, and verify AI output for accuracy before finalizing.
• Identify out-of-SOP questions and promptly escalate them to the appropriate subject matter experts.
• Work cross-functionally with Compliance, Security, Privacy, Legal, Product, and Sales to support deal timelines.
• Maintain DDQ trackers and keep the “Source of Truth” repository current by flagging outdated answers.

What you'll need

• 0 to 2 years of experience in an operations, administrative, customer support, compliance operations, or similar process-based role is helpful.
• Detail-oriented and able to handle structured, high-volume work accurately and consistently over time.
• Good responsibility and discretion when handling confidential and sensitive client, security, compliance, and commercial information.
• Judgment to know when questions can be answered using approved sources versus when to escalate.
• Comfort working with software, internal knowledge bases, workflow tools, and AI-assisted productivity tools.
• Strong written communication skills in English to produce clear, professional, error-free responses.

Details

• Location: Bengaluru.