Customer Education, Content & Systems Operations Lead

Overview

Lead Customer Education content and operations by owning the operating system behind education programs. You’ll manage portfolio health, team execution rhythms, and scalable workflows while using AI to automate repeatable work.

What you'll do

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and gap identification.
• Ensure customer-facing teams can find and use the right education resources at the right time.
• Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
• Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
• Design scalable processes and handoffs for creating, launching, maintaining, distributing, and measuring education programs.
• Translate team and business needs into practical system requirements and partner to implement solutions.
• Identify operational risks, portfolio gaps, duplicated effort, and execution breakdowns early.
• Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and improve operating leverage.

What you'll need

• 8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Proven experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, operational judgment, and follow-through.