Customer Service Admin

Overview

Customer Service Admin role managing sales quotes, trade order booking in SAP ECC, and end-to-end order status and customer experience.

What you'll do

• Create sales quotes and book trade orders in SAP ECC.
• Liaise with internal teams to answer customer queries.
• Respond to product and service order fulfilment processes and customer service requests, including end-to-end order status management.
• Manage and coordinate the end-to-end customer experience from order to delivery.
• Resolve customer service issues for complex, multi-country or multi-regional accounts.
• Act as liaison between customers and internal organizations such as Sales, Manufacturing, Logistics and Service Delivery to resolve customer inquiries.
• Manage other sub-processes.

What you'll need

• Bachelor's or Master's degree or equivalent.
• Post-graduate, certification, and/or license may be required.
• Proficiency in using ERP systems such as SAP (ECC) to manage and process orders, quotes and bookings.
• Proficient in English, verbal and written.
• Experience of order management process and quote to cash cycle.

Details

• Location: India, Manesar.
• Full-time weekly schedule.
• Day shift.
• No travel required.
• No end date.