Customer Service Analyst

Overview

Customer Service Analyst role within Accenture's Finance Operations vertical, supporting the Cash Application Processing team with customer queries, billing and Order to Cash processes.

What you'll do

• Collect operational data reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Optimize working capital by providing real-time visibility and end-to-end management of revenue and cash flow and streamlining billing processes.
• Address inquiries, resolve issues and ensure customer satisfaction to build and maintain positive relationships.
• Analyze and solve lower-complexity problems.
• Interact day to day with peers within Accenture before updating supervisors.
• Work as an individual contributor within a team, with a focused scope of work.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Primary skill: Customer Service.
• Secondary skill: Billing Processing.
• Spanish language, elementary ability.
• Knowledge of the Order to Cash process.

Details

• Location: Gurugram.
• May require working in rotational shifts.
• May have limited exposure with clients and/or Accenture management.
• Receives moderate-level instruction on daily tasks and detailed instructions on new assignments.