Customer Service Analyst

Overview

The OTC Order Management & Customer Service Analyst ensures accurate, timely customer order execution and a high-quality customer experience across the order lifecycle.

What you'll do

• Receive, validate, and process customer orders within agreed service levels.
• Manage order changes, cancellations, returns, and amendments.
• Handle customer enquiries on orders, deliveries, products, invoices, and returns.
• Resolve order blocks and investigate order processing issues to minimize delays.
• Coordinate with internal teams to resolve exceptions and prioritize critical orders.
• Support customer master data updates needed for order processing.

What you'll need

• 3 to 6 years of experience in Order to Cash/Order Management (mandatory).
• Good communication skills.
• Customer service mindset.

Details

• Primary location: Bangalore, Karle Town SEZ.