Overview
Customer Success Data Analyst (Reuters, Thomson Reuters) working with the global Customer Success organization in India to turn customer and product usage data into actionable insights for retention and growth.
What you'll do
- Own and enhance customer health scoring methodologies across the Reuters portfolio.
- Analyze accounts and customer segments to diagnose engagement, adoption, underutilization, and commercial risk.
- Segment customers based on health, usage trends, engagement trajectory, and commercial value to support prioritization.
- Develop and deliver reports, dashboards, scorecards, and insight-led narratives for Customer Success and Sales teams and stakeholders.
- Translate customer data into recommendations supporting renewals, retention, adoption, expansion, and value realization.
- Support Quarterly Business Reviews and renewal discussions with tailored data-driven insights.
- Ensure data quality for Customer Success reporting by identifying and resolving inconsistencies in CRM, usage, engagement, and customer-record data.
What you'll need
- Bachelor's degree in Data Analytics, Business, Economics, Statistics, Data Science, Information Systems, Computer Science, or a related discipline.
- Four to six years of experience in data analytics, business intelligence, commercial analytics, customer success analytics, sales operations, or a related field.
- Advanced proficiency in Microsoft Excel or Google Sheets, including complex reporting, analysis, modeling, and presentations.
- Hands-on experience with Power BI, Tableau, or comparable business intelligence and data-visualization platforms.
- Hands-on Salesforce experience for reporting, dashboard development, data management, activity tracking, and CRM analysis.
- Experience analyzing customer engagement, product usage, customer adoption, retention, and commercial performance data.
- Strong written and verbal English communication skills to present complex findings to non-technical audiences.
Details
- Reporting line: reports to the Director of Customer & Sales Enablement.
- Work mode: hybrid work model with 2–3 days a week in the office for office-based roles.
Read the full description and apply on the company’s own careers page.
