Customer Success & Product Manager

Overview

Own customer success and product-related work across Customer Success, Product, and Solutions Engineering. Help customers get value from the platform while translating their workflows, requirements, and feedback into actionable solutions and product improvements.

What you'll do

• Understand how customers operate and help them use the platform effectively.
• Use the product to support customer needs.
• Build AI-powered workflows.
• Configure integrations and troubleshoot implementations.
• Create product demos.
• Translate customer feedback into product improvements.
• Work cross-functionally with Product and Engineering teams.

What you'll need

• Technical curiosity.
• Customer-focused approach.
• High ownership.
• Meticulous working style.
• Comfort working without every step defined.

Details

• Location: Bengaluru.