Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico

Overview

Customer Support Engineer (Tier 1) providing world-class technical support to JumpCloud customers. You’ll resolve high-priority, mission-critical issues and coordinate with Engineering to drive timely defect resolution.

What you'll do

• Provide technical support to JumpCloud customers across support channels.
• Resolve high-priority and mission-critical customer issues in a fast-paced environment.
• Apply technical knowledge to investigate and resolve customer problems.
• Interface regularly with Support and Engineering teams to ensure timely resolution of defects.

What you'll need

• Be a highly technical self-starter.
• Be driven to exceed customer expectations.

Details

• Location: Mexico City, Mexico.
• Work mode: Remote.