Delivery Operations Associate Manager

Overview

Lead and transform global demand planning operations, driving forecast accuracy, data-driven decision-making and measurable business outcomes through advanced analytics, digital transformation and cross-functional collaboration.

What you'll do

• Lead global demand planning, exhibiting leadership in stakeholder engagement in line with the guiding principles.
• Ensure robust statistical forecasting, demand signal integration and scenario planning.
• Develop and coach Team Leaders on technical and managerial skills, supporting their career development.
• Work with Marketing Functions to develop, train and coach executives and managers, ensuring a clear succession plan is in place.
• Design, deploy and optimize advanced forecasting models (e.g., ARIMA, exponential smoothing, AI/ML techniques).
• Leverage planning and analytics platforms such as Kinaxis, SAP IBP and O9.
• Translate complex analytical outputs into clear, actionable business insights.
• Integrate multiple demand signals including historical sales, POS data, promotions, market intelligence and external indicators.
• Automate data pipelines, forecasting workflows and performance reporting.
• Develop executive-ready dashboards using Power BI, Tableau and SAP Analytics Cloud.
• Design and implement exception-based planning frameworks.
• Proactively identify forecast deviations, demand-supply gaps and risks using root cause analytics, and drive corrective actions to improve forecast accuracy and service performance.
• Lead demand planning digital transformation initiatives, including AI/ML-based forecasting, digital twins and near real-time analytics.
• Champion adoption of next-generation planning tools and best-in-class methodologies.
• Ensure accuracy, consistency and completeness of demand-relevant master data (product, customer, location) across systems such as SAP ECC and SAP S/4HANA.
• Develop your own managerial skills as identified in your personal development plan.
• Reduce forecast error, shorten planning cycles and improve planning maturity.

What you'll need

• Any graduation (B.Com/B.Sc/BBA/BE/B.Tech).
• 8 to 16 years in demand planning and forecasting.
• Experience with APS tools (Kinaxis/o9/OMP/IBP/APO, etc.).
• Experience with SAP ECC, Power BI and Advanced Excel.

Nice to have

• Master's in supply chain and operations.

Details

• Location: Navi Mumbai.