Director Engineering Operations

Overview

Director of Engineering Operations responsible for defining and running the engineering operating cadence, metrics, and delivery frameworks for a global engineering organization.

What you'll do

• Architect and own the engineering operating cadence including QBRs and strategic planning communications.
• Define and maintain engineering success metrics and performance dashboards for senior leadership and the Board.
• Maintain a portfolio-level view of engineering initiatives, flagging risks early and standardizing delivery frameworks.
• Optimize engineering tools, workflows, and automation across CI/CD and AI-driven tooling to improve velocity and reliability.
• Lead cross-functional programmes spanning Engineering, Product, and customer-facing teams.
• Build, mentor, and develop a globally distributed Engineering Operations and Program Management team.

What you'll need

• 8–10+ years of experience in Engineering Operations, software engineering leadership, Technical Program Management, transformation, strategy, or business operations in high-growth SaaS.
• Proven experience defining operational frameworks, delivery standards, and KPI systems in a global organization.
• Strong understanding of SDLC, agile methodologies, CI/CD, DevOps, and microservices architectures.
• Advanced analytical skills using tools such as Excel, Looker, Tableau (or similar) for executive-ready insights.
• Demonstrated experience driving AI-related innovation from evaluating opportunities to influencing adoption.
• Track record improving engineering processes, delivery predictability, and cross-functional alignment across distributed teams.

Details

• Hybrid work model with onsite at least 50% of the time if within commuting distance to a Diligent office.
• U.S. pay range: $174,000–$220,000 USD.