Director Enterprise Optimization & Transformation

Overview

Lead enterprise optimization and transformation for Enterprise Operations at First Citizens India in Bengaluru, reporting to the Head of Enterprise Operations and aligned to the US EOT leadership team.

What you'll do

• Lead operating model assessments and future-state organization design initiatives to improve scalability, effectiveness, and business agility.
• Drive adoption of best practices in process engineering, continuous improvement, and transformation management.
• Partner with business, operations, technology, risk, and functional leaders to identify, prioritize, and execute enterprise-wide transformation initiatives.
• Develop and maintain a transformation roadmap aligned to the bank's strategic objectives and growth priorities.
• Deliver transformation initiatives including process re-engineering, capacity optimization, intelligent automation, technology transformation and AI optimization.
• Establish and mature enterprise process management capabilities, including process taxonomy, ownership frameworks, process architecture, process mining, and governance standards.
• Identify opportunities to simplify, standardize, eliminate, and automate processes.
• Deploy Lean, Six Sigma, Process Mining, and Operational Excellence methodologies to improve performance and create sustainable mechanisms for ongoing process measurement and optimization.
• Leverage data, analytics, and process intelligence to identify improvement opportunities and support executive decision-making.
• Establish performance dashboards, KPI frameworks, and operational scorecards, and promote a data-driven culture of continuous improvement and accountability.
• Define and execute the enterprise intelligent automation strategy across Enterprise Operations, leading teams responsible for RPA, workflow automation, AI-enabled operations, process orchestration, and emerging digital capabilities.
• Drive identification, prioritization, and implementation of AI and GenAI use cases that deliver measurable productivity, customer experience, risk management, and decision-support outcomes.
• Partner with Technology, Data, and AI organizations to establish a sustainable automation pipeline and governance model.
• Establish governance structures, standards, and operating rhythms for the Enterprise Optimization and Transformation Office, and provide executive-level visibility into progress, risks, dependencies, and value delivery.
• Ensure alignment with risk, compliance, audit, and regulatory requirements.
• Own identification, prioritization, and realization of productivity, efficiency, risk reduction, and customer experience improvement opportunities; develop business cases and benefit-tracking mechanisms.
• Establish and monitor value realization metrics and ensure delivery of committed outcomes; partner with Finance and business leaders to quantify and validate realized benefits.
• Build, lead, and develop high-performing teams across Business Intelligence & Analytics, Process Excellence, Intelligent Automation, and Transformation disciplines.
• Create a strong culture of innovation, accountability, and continuous improvement; coach and mentor leaders, establishing clear career pathways and succession plans.
• Build a strategic center of excellence for transformation and optimization capabilities.
• Serve as a trusted advisor to EO leadership and business executives, influence strategic priorities, and present transformation strategies, business cases, and performance outcomes to executive leadership forums and governance committees.

What you'll need

• 18+ years of experience leading operational excellence, business transformation, business intelligence, analytics, automation, and enterprise program delivery functions.
• 10+ years of experience leading global teams and large-scale transformation portfolios.
• Deep understanding of banking operations, servicing, operational risk management, control environments, regulatory requirements, and customer lifecycle processes within financial services.
• Proven track record of delivering measurable outcomes in productivity improvement, cost optimization, process modernization, and customer experience enhancement.
• Strategic and enterprise mindset with the ability to connect transformation initiatives to business outcomes.
• Collaborative and relationship-oriented with the ability to operate effectively across global teams.
• Data-driven leader with deep analytical problem-solving skills.
• Proven ability to lead through ambiguity and organizational change.
• Strong executive presence and influencing capability.
• Passion for talent development and building high-performing teams.

Nice to have

• Experience leading multidisciplinary teams spanning Operational Excellence, Lean/Six Sigma, Business Intelligence, Analytics, Intelligent Automation, Process Mining, and Transformation Management.
• Lean Six Sigma Black Belt, Operational Excellence certifications, or equivalent credentials.

Details

• Location: Bengaluru, India.
• Reporting to the Head of Enterprise Operations - First Citizens India.