Documentation Specialist -ICM,CRVR & AV

Overview

Handles daily export and import documentation tasks in line with client and process IOPs, maintaining quality of service at all times.

What you'll do

• Handle daily documentation tasks in line with the client and process IOPs, ensuring quality of service is maintained at all times.
• Prepare export and import documentation and submit it timely and accurately to stakeholders.
• Adhere to IOPs and check deviations with stakeholders beforehand.
• Focus on data quality to ensure SLAs are met.
• Keep up to date with process and IOP training to create documentation.
• Support peers with technical or process-related challenges during process execution.
• Perform root cause analyses in the event of escalations.
• Train new hires on the process(es).

Details

• Location: Pune, India.