eCommerce Operation Specialist- Compliance

Overview

Protect Pattern's marketplace seller accounts (mainly Amazon) by keeping listings live, preventing policy violations before they happen, and protecting the Account Health rating.

What you'll do

• Investigate and fix listing issues (suppressions, blocks, removals, pricing errors, policy flags) quickly, keeping ASINs/listings live and sellable with minimal downtime.
• Fix root causes of listing issues so they don't repeat.
• Review product content (titles, bullet points, descriptions, images, and attributes) before it goes live, catching and flagging anything that could cause a policy or compliance violation.
• Monitor the Account Health Dashboard (AHD) and Voice of the Customer (VOC) Dashboard to keep the AH rating healthy with no banners.
• Flag and escalate any banner, warning, policy notice, or metric drop quickly, with the right context.
• Work with EPM/SEM, the TIC agency, and other teams to resolve issues, track open items to closure, and keep stakeholders updated.
• Act as a reliable point of contact for account health questions.
• Help the Account Health Project Manager with ongoing projects and process improvements, handled as additional work alongside day-to-day (BAU) responsibilities.
• Own escalations from the Core Team, EPM/SEM, or other stakeholders from intake to resolution, including checking documentation before filing appeals and managing cases with the marketplace (e.g., Seller Support, SAS-PSTAM, AHS, Account Manager).
• Keep the escalating party updated on the Asana task.
• Handle urgent, business-critical issues ahead of routine work, responding quickly to situations affecting revenue, listings, or account health, and balance them with ongoing responsibilities.

Details

• Location: Pune, India.