Engineer / Senior Engineer - Service

Overview

Engineer/Senior Engineer – Service is accountable for customer satisfaction, service delivery, equipment safety and performance, and service sales-related activities.

What you'll do

• Ensure customer satisfaction through quality of service and precise communication.
• Account for equipment safety and performance.
• Drive service repairs sales and manage callouts and service repairs.
• Resolve customer service quality complaints and invoicing complaints related to maintenance operations.
• Deliver service according to service contract requirements, time limits, quality standards, and local regulations.
• Support planned maintenance scheduling and optimized routing, and ensure timely completion of planned maintenance visits.
• Manage technician performance, motivation, competence development, and absences/back-up scheduling.

What you'll need

• Accountability for end-user, site, and technician safety.
• Experience with investigating accidents and following policy on evidence custody and internal reporting.
• Responsibility for reviewing callout and service repairs invoices that are not automatically invoiced.
• Responsibility for performing site audits.
• Ownership of callout reduction in the assigned area.
• Responsibility for validating technician timesheets prior to payroll.
• Responsibility for equipment assignment to technicians and technician workload balancing.

Details

• Location: Chennai - RSO.