Field Engineer – ACC/AJO

Overview

Field Engineering AJO consultant is a customer-facing technical advisory role supporting clients/implementation partners in implementing Adobe Campaign solutions.

What you'll do

• Provide advisory support to clients and implementation partners for Adobe Campaign solution implementation.
• Gather and understand client business requirements and align solutions to client business needs.
• Share best practices and recommendations for building customized Adobe Campaign solutions.
• Perform quality checks to ensure implementations follow industry best practices and flag technical issues and risks.
• Troubleshoot and reproduce reported technical problems and define workarounds.
• Validate implementations and follow through on issues until resolved.
• Interact with client teams frequently via conference calls or emails and communicate assessments and recommendations.

What you'll need

• 6-8 years overall experience as a client-facing consultant.
• Working experience in Adobe Journey Optimizer (AJO) and ACC.
• Hands-on experience building customer journey campaigns and workflows.
• Experience with source connectors and data ingestion.
• Experience using segments in AEP to build journeys, including triggering journeys and activations.
• Experience with Campaign module (batch and triggered).
• Experience with SQL (Oracle/SQL Server/PostgreSQL).

Details

• Hybrid working approach, with teams in the office an average of four days a week.