Field Process Engineer 4

Overview

As a Field Process Engineer, you are a customer-focused expert on Lam equipment, responsible for process support, evaluation, and documentation of process outputs for hardware modifications and upgrades.

What you'll do

• Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
• Serve as key field support for Beta sites, evaluations, or first-in-fab installations.
• Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.
• Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.
• Develop new or modified processes, define best known method process recipes, and partner with hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
• Collaborate with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
• Represent Lam to valued customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
• Provide technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinate application of new procedures.
• Collaborate with Field Service Engineers on complex problems impacting process output.
• Coordinate statistical analysis of failure rates and develop continuous improvement plans (CIP).
• Recommend design changes to key technical solutions and process development, and monitor performance trends.

What you'll need

• PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 6+ years of work experience.
• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Excellent communication, written and verbal, and customer relationship skills.
• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.

Nice to have

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.
• Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners.
• Collaborative mindset in a matrixed environment.

Details

• Hybrid role: On-site Flex (3+ days per week on-site at a Lam or customer/supplier location) or Virtual Flex (1-2 days per week on-site, remote the rest of the time).
• On-call if needed.