Field Service Engineer

Overview

Field Service Engineer providing on-site service, repairs, preventive maintenance, upgrades and installation of IDD analyzers in hospitals and commercial reference laboratories within an assigned service territory. This is a remote, field-based position with travel in central and northern New Jersey.

What you'll do

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.
• Increase technical competency level servicing instruments by completing in-person or online training courses.
• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to perform other related duties as required and/or assigned.

What you'll need

• Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.
• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.
• Strong competency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical thinker with good engineering aptitude.
• Exercise judgment in setting work priorities and identifying next steps.
• Able to quickly adapt to change with positive and constructive feedback.
• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.
• Must be able to stand, bend, and/or kneel for up to two hours at a time.
• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.
• Ability to obtain and possess a valid REAL ID driver's license, with a clean Motor Vehicle report.
• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.
• Maintain Vendor Credentialing for access to customer locations and instrumentation, which may require certain vaccinations and/or medical screening be kept up to date.
• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.

Nice to have

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA).

Details

• Location: Remote, New Jersey, USA, with travel in central and northern New Jersey.
• Work schedule: Standard (Mon-Fri); overtime and last-minute schedule changes may occur to ensure customer satisfaction.
• Travel of up to 85%, often overnight, on less than 1 day's notice via automobile or airplane.
• Some exposure to biohazards is possible during instrument service; biohazard training, safety equipment and SOPs apply.
• Some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.).
• Able to lift 40 lbs. without assistance.