Field Service Engineer (Chromatography)

Overview

Field Service Engineer (Chromatography) responsible for installing and maintaining chromatographic (HPLC/IC) instruments and troubleshooting issues at customer sites in Switzerland.

What you'll do

• Coordinate with customer care to schedule service visits.
• Install chromatography products and provide customer familiarization training.
• Perform preventive maintenance, instrument qualification, troubleshooting, and failure analysis.
• Prepare detailed service documentation compliant with regulatory requirements.
• Maintain customer relationships and work toward service performance targets.
• Manage company assets such as inventory, tools, software, and a company vehicle.
• Travel extensively within Switzerland and occasionally internationally (EMEA and the United States).

What you'll need

• Technical education or a chemical background.
• Experience with chromatography systems (HPLC/IC) preferred.
• 2–3 years of experience servicing chromatography products or as a user is advantageous.
• Proficiency in German with good English language skills.
• Strong hardware and software knowledge, including Windows and Microsoft Office applications.
• Strong problem-solving and organizational skills for multiple priorities.
• Valid driving license.

Details

• Work schedule: Mon–Fri.
• Location: Switzerland.
• Work mode: Remote.