Field Service Engineer (FIELD REMOTE - Canton/Akron OH)

Overview

Field Service Engineer providing on-site customer support for installing, diagnosing, troubleshooting, servicing, and repairing complex laboratory equipment and systems.

What you'll do

• Perform on-site installations, maintenance, validations, and repairs.
• Diagnose issues and carry out troubleshooting and service for complex equipment and systems.
• Oversee service support across hardware, software, PCs, and networking/wireless networking.
• Instruct customers on operation and maintenance of the system.
• Act as a company liaison for administrative and technical matters on assigned projects.
• Maintain assigned tools, test equipment, telecommunication equipment, and service parts inventory.
• Complete administrative tasks including time reporting and assigned training.

What you'll need

• Outstanding interpersonal, written, and verbal communication skills.
• Technical critical thinking skills and attention to detail.
• Customer service skills including listening and interpreting client requests.
• MS Office skills (Outlook, PowerPoint, Word).
• Experience repairing laboratory equipment: BA/BS + 3 years; Associate + 5 years; or High School + 7+ years.

Details

• Remote in the US: work servicing customers in the Canton/Akron, Ohio area.
• Travel may be required up to 50% of the time, depending on territory/customer base.
• Full-time role with required lab work using personal protective equipment.