Field Service Engineer II (LSG) Norway

Overview

Field Service Engineer II role installing, maintaining, troubleshooting and repairing complex analytical and scientific instruments for customers in research, industrial and healthcare settings.

What you'll do

• Install, maintain, troubleshoot and repair complex analytical and scientific instruments.
• Provide exceptional customer service to customers across research, industrial and healthcare settings.
• Train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Respond to customer needs with short notice.

What you'll need

• 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Ability to read and interpret technical documentation and schematics.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English required; additional languages beneficial.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.
• Demonstrated success in meeting customer satisfaction goals.

Nice to have

• Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Additional relevant certifications.
• Experience with ultra-high vacuum systems and high voltage equipment.

Details

• Remote, Norway.
• Standard work schedule Monday to Friday.
• Travel up to 50-75% within assigned territory.
• Laboratory setting; adherence to Good Manufacturing Practices (GMP) and safety standards; some personal protective equipment required.