Field Service Engineer - St. Louis

Overview

The Field Service Engineer works remotely out of the St. Louis area and provides coverage for the surrounding install base.

What you'll do

• Perform on-site installation and provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems.
• Oversee diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers on operation and maintenance of the system.
• Respond to customer issues and maintain timely documentation of work activities.
• Support customers remotely by phone, internet, and onsite visits as needed.

What you'll need

• Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment.
• Or bachelor’s degree with less field experience considered.
• Ability to self-start and work without close supervision while scheduling and organizing field service activities.
• Ability to communicate complex information to executive level management.
• Strong system-level troubleshooting skills.
• Strong computer skills with understanding of basic networking.
• Ability to lift up to 50 pounds and work in a physically active environment.

Details

• Work remotely (remote - US) and cover the St. Louis area install base.
• Travel up to 25% outside the assigned service area, sometimes with little notice.