Fraud & Claims Operations Representative

Overview

A front-line role in a high-volume call center, supporting customers through potential fraud situations by identifying, investigating, and resolving fraud and claims.

What you'll do

• Support fraud and claims investigations by reviewing customer information, account activity, and transactions.
• Manage moderately complex fraud and claims cases across multiple claim types and prioritize work effectively in a high-volume, call center environment.
• Oversee assigned cases, using critical thinking and sound judgment to determine next steps and ensure accurate, timely resolution through voice and non-voice functions.
• Communicate clearly and professionally with customers, especially in sensitive situations, to build understanding and trust.
• Navigate escalated or challenging interactions with professionalism while balancing customer experience, risk, and regulatory requirements.
• Partner with internal teams and stakeholders to resolve cases and support effective, end-to-end investigations.
• Maintain a strong understanding of fraud risk and consistently apply that perspective to make informed, accurate decisions.

What you'll need

• 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Details

• Location: Hyderabad, India.
• Posting end date: 12 Nov 2026.