GN I&E comms and Media Network Consultant

Overview

Telecom networks consultant in Accenture's Strategy & Consulting Global Network (S&C GN) supporting leading telecom clients on transformation across wireline, wireless, 5G, OSS and cloud domains, spanning network planning, deployment, operations, service fulfillment, service assurance and inventory management.

What you'll do

• Support end-to-end delivery of network consulting engagements across Wireline FTTx, OSS and Private 5G Network domains.
• Engage with client stakeholders to conduct workshops and interviews for requirement gathering and alignment, and to conduct capability maturity assessments.
• Conduct As-Is process assessments and design To-Be process models, process improvements and process adoption using industry-standard frameworks such as eTOM, ITIL and TM Forum.
• Translate business needs into process flows, functional specifications and user stories.
• Work closely with technical teams to define solution blueprints, identify automation opportunities and develop transformation roadmaps.
• Analyze and optimize telecom processes such as service fulfillment, service assurance, inventory management, field force automation and customer experience.
• Develop business cases, value driver trees and performance KPIs aligned to transformation goals.
• Create high-quality client deliverables such as consulting documents, operating models, process designs and actionable recommendations.
• Support the PMO to ensure structured governance, milestone tracking, risk management and issue resolution.
• Prepare dashboards, KPI reporting and executive presentations for stakeholder communication in consulting programs.
• Define and design Target Operating Models (TOM) covering process, people, technology and governance layers, and facilitate stakeholder alignment and roadmap development for execution.
• Contribute to the setup and execution of the Value Realization function, including value frameworks, value architecting, benefit tracking mechanisms, KPI monitoring, reporting dashboards, change management and training.
• Support business development initiatives, including RFP/RFI responses, go-to-market (GTM) activities, proposal creation, and development of consulting assets and methodologies.
• Drive thought leadership by contributing to white papers, Points of View (POVs) and industry-focused research.

What you'll need

• Must have experience in one or more of: network planning, rollout planning and operations across FTTx, OSS and B2B/B2C environments.
• Must have experience in one or more of: Mobile Private Networks (MPN) including 5G/LTE, RAN, Core, SD-WAN, WiFi6 and Edge/Cloud deployment models.
• Must have experience in one or more of: OSS transformation in areas such as Service Assurance, Service Fulfillment, Inventory Management, NOC/SOC operations and Autonomous Operations.
• Must have experience in one or more of: Value Realization Office (VRO) including value architecting, business case development, benefit tracking and change management.
• Must have experience in one or more of: process transformation covering process design, improvement initiatives, adoption strategies and target operating model (TOM) development.
• Must have hands-on experience with ITSM and OSS tools such as ServiceNow, Jira, Nokia NetAct, BMC Remedy, Netcool and Blue Planet.
• Must be familiar with telecom and IT standards and frameworks such as 3GPP, ETSI, O-RAN and TM Forum (eTOM, SID, TAM).
• Must have Agile delivery experience, including working in sprints, backlog grooming and user story creation using tools such as Confluence and Jira.
• Client-facing experience in a global consulting or service delivery environment is mandatory.
• Must have 1-7 years of relevant experience in the telecom consulting domain.
• Educational qualification: B.Tech/B.E. (Tier 1 preferred) and MBA (Tier 1/2 preferred).

Nice to have

• Ability to visualize and document As-Is / To-Be processes using Microsoft Visio, Lucidchart or Draw.io.
• Proficiency in Agile & Scrum delivery methodologies, including sprint planning and retrospectives.
• Experience in data visualization and analytics using Power BI, Tableau or similar platforms.
• Understanding of AI/ML concepts and their application in network operations, predictive maintenance and automation.
• Exposure to data lake architectures, data pipeline design and integration across telemetry and OSS/BSS systems.
• Good to have: TM Forum and ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile and Scrum practices.
• Certifications such as ITIL, eTOM, SID, TAM or CBAP are preferred.
• Experience in authoring consulting assets or mentoring junior team members is a plus.

Details

• Location: Bangalore, Gurgaon, Mumbai, Pune, Hyderabad, Kolkata or Chennai.
• Management level: Analyst / Consultant (Level 11/9).