HROps - Global TA Service Specialist I

Overview

Serve as the primary point of contact for Global Talent Acquisition and Onboarding operational support across Hitachi Energy. Manage stakeholder inquiries, knowledge resources, process and system improvements, and operational excellence activities for recruiters, hiring managers, HR partners, and candidates.

What you'll do

• Serve as the first point of contact for Talent Acquisition and Onboarding operational inquiries and provide timely, accurate resolution or escalation.
• Manage support channels and case queues in compliance with established service level agreements (SLAs).
• Guide stakeholders to self-service tools, knowledge articles, and standard operating procedures.
• Escalate complex process or system issues to appropriate specialist teams and ensure effective case handoff and follow-up.
• Create, maintain, and enhance knowledge base content, SOPs, user guides, training materials, and process documentation.
• Identify documentation gaps and recommend improvements based on support trends and stakeholder feedback.
• Communicate with stakeholders, provide updates, manage expectations, and promote process awareness.
• Support adoption of new tools, processes, and self-service capabilities through stakeholder education and engagement.
• Analyze support metrics and operational data to identify trends, root causes, and opportunities for continuous improvement.
• Monitor process compliance, perform operational audits, and proactively identify potential issues before they impact users.
• Support and lead operational improvement initiatives, system enhancements, process standardization efforts, and small-to-medium-scale global projects.
• Develop and optimize support, escalation, and operational processes to improve efficiency, service quality, and stakeholder experience.
• Partner with Talent Acquisition, New Joiner Experience, HRIS, IT, Global Recruiting, and other cross-functional teams to ensure operational alignment and successful delivery of business objectives.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Take responsibility for your own actions while caring for colleagues and the business in line with Hitachi Energy’s safety and integrity values.

What you'll need

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 1 to 2 years of experience in Talent Acquisition Operations, HR Operations, Shared Services, or Recruitment Support.
• Strong understanding of end-to-end recruitment and onboarding induction journey processes in a global environment.
• Proficiency in Applicant Tracking Systems (ATS), HR platforms, ticketing tools, and Microsoft Office applications.
• Hands-on experience with Workday Recruiting and Workday HCM, including candidate management, job requisition administration, reporting, and transaction support.
• Strong analytical, problem-solving, and process improvement skills with attention to detail.
• Excellent communication, stakeholder management, and collaboration skills with the ability to work across global teams.

Details

• Location: Bengaluru, Karnataka, India.
• Job schedule: Full time.
• Remote: No.