Identity & Access Management (IAM) Analyst – IT Analyst Applications

Overview

Support day-to-day administration of user identities, access requests, and security controls across enterprise systems and applications, ensuring compliance with security policies, regulatory requirements, and access governance standards.

What you'll do

• Process user provisioning, deprovisioning, and access modification requests.
• Execute Joiner, Mover, and Leaver (JML) activities according to established procedures.
• Validate access approvals and ensure compliance with access control standards.
• Support role assignments and entitlement management across enterprise applications.
• Assist with privileged account administration activities.
• Maintain user accounts in Active Directory, Microsoft Entra ID, and other IAM platforms.
• Monitor onboarding and offboarding processes to ensure timely access changes.
• Coordinate with HR, managers, and application owners regarding access requirements.
• Perform routine user account reviews and clean-up activities.
• Support periodic access certification and review activities.
• Assist with audit requests by gathering access-related evidence and documentation.
• Escalate access control concerns, policy violations, or security risks as identified.
• Respond to IAM-related tickets and user support requests.
• Troubleshoot account lockouts, authentication issues, access failures, and provisioning errors.
• Escalate complex issues to senior team members when required.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Follow established IAM processes, standards, and procedures.
• Identify opportunities to improve operational efficiency and user experience.
• Contribute to knowledge base articles and process documentation.
• Participate in IAM projects, testing activities, and system implementations as needed.

What you'll need

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.
• 5+ years of experience in Identity & Access Management, IT Operations, Service Desk, Systems Administration, or Information Security.
• Experience managing user accounts and access permissions in enterprise environments.
• Basic understanding of information security principles and access controls.
• Knowledge of User Access Management, Identity Lifecycle Management, Active Directory, Microsoft Entra ID (Azure AD), Single Sign-On (SSO), Multi-Factor Authentication (MFA), Role-Based Access Control (RBAC), Access Governance Principles, ServiceNow or ITSM platforms, and Information Security Fundamentals.
• Strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple requests while maintaining accuracy and compliance.

Nice to have

• Experience with one or more IAM solutions such as SailPoint, Saviynt, Okta, Microsoft Entra ID, CyberArk, or Ping Identity.
• Familiarity with access certification and governance processes.
• Exposure to SOX, GDPR, PCI-DSS, HIPAA, or other regulatory compliance requirements.
• Microsoft SC-300, Security+, or similar security certifications.
• Experience supporting global organizations and geographically distributed users.

Details

• Location: Whitefield PSN Office, Bangalore, Karnataka (preferred).
• Work mode: Onsite, five days a week in the office.
• Shift timing: 01:00 PM to 10:00 PM IST.
• Visa sponsorship is not available for this position.