Inbound Sales Representative Associate - Voice

Overview

Serve in the Customer Support vertical as an Inbound Sales Representative Associate, managing customer queries, escalations and complaints while providing resolutions.

What you'll do

• Manage and resolve customer queries.
• Handle escalations and complaints from dissatisfied customers.
• Provide the best resolutions for customers.
• Close faults and complaints within SLAs.
• Work on transforming customer problem resolution into a value-generating service that is a strategic differentiator in the market.
• Work with platforms and software used by contact centers to provide customer support.
• Solve routine problems largely through precedent and referral to general guidelines.
• Interact within your own team and with your direct supervisor.
• Work as an individual contributor as part of a team, with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Primary skill: Customer Service Technology - P1.

Details

• Location: Bengaluru.
• You may be required to work in rotational shifts.
• You will receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• Decisions made in the role impact your own work.