India AR Delivery Hub Manager

Overview

India AR Delivery Hub Manager to supervise and coordinate India-based AR delivery, including cash application, billing support, and credit operations.

What you'll do

• Supervise India-based AR delivery team members for cash allocation, billing support, and credit operations.
• Own operational performance, daily prioritization, SLAs, quality, and backup coverage across India hub activities.
• Partner with regional and process leads to align service delivery and resolve blocking issues.
• Build standard operating procedures, work intake processes, quality controls, and reporting for centralized AR processing.
• Support migration of transactional AR work from US/APAC into India while maintaining service continuity.
• Improve procedures, automate tasks, expand capacity, and establish consistency.
• Support AI-enabled automation implementation with standardized workflows, efficiency reporting, and quality checks.

What you'll need

• 5+ years of experience managing AR (preferred), shared services, BPO, finance operations, or order-to-cash teams.
• Strong knowledge of cash application, billing, credit support, SLAs, and operational controls.
• Proven experience managing multi-region collaborators and offshore/onshore service delivery.
• People leadership, process management, and communication skills.
• Comfort using approved AI-enabled tools, workflow automation, dashboards, and efficiency applications.

Details

• Location: Gurugram, HR, IN.