Key Account Manager

Overview

Key Account Manager role focused on building long-term client relationships, growing accounts and coordinating service delivery for key clients.

What you'll do

• Build and maintain strong relationships with key accounts to ensure long-term engagement and loyalty.
• Develop account plans, identify upselling and cross-selling opportunities, and achieve revenue targets.
• Act as the primary point of contact for client queries, issue resolution, and service delivery.
• Monitor account performance, prepare reports, and provide insights for business decisions.
• Work closely with internal teams (sales, operations, finance) to deliver customized solutions for clients.

What you'll need

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven experience in account management or client servicing.
• Strong negotiation and communication skills.
• Ability to analyze data and prepare strategic plans.
• Proficiency in CRM tools and MS Office.

Details

• Location: Client Site, Gurgaon, India (American Express (India) Private Limited).