Key Accounts Manager : Mid Market : Kolkata

Overview

Key Accounts Manager (Mid Market) for Paytm's QR and Sound Box business in Kolkata, responsible for growing merchant penetration and distribution in the assigned area.

What you'll do

• Visit existing non-transacting merchants to initiate transactions and resolve the assigned issues (60% weightage).
• Meet monthly targets on metrics such as merchants onboarded, EDC/SB deployed, point-of-sale software, insurance and other financial products, and articulate product benefits and best practices at client locations (40% weightage).
• Plan and schedule market visits for lead generation and for resolving service-related issues.
• Ensure customer satisfaction to drive higher sales conversions and retention.
• Gather consistent market feedback on existing offerings and insights on competitor moves for product enhancements.
• Enable digital payments at unorganized retailers by onboarding them and explaining the complete payments acceptance process and its benefits.

What you'll need

• Good sales and negotiation skills.
• Ability to articulate complex solutions to novice customers.
• Understanding of local geography.
• Interest in financial products and markets.
• Honesty and trustworthiness.
• Self-starter who can take ownership without hand-holding and is comfortable navigating ambiguity.
• Passion for working in a fast-growing firm and readiness to get hands dirty.

Nice to have

• Fintech experience or experience in the same field (candidates with these will be prioritised).

Details

• Location: Kolkata, West Bengal.