Knowledge Coordinator - Intermediate Document Control Support

Overview

The Knowledge Coordinator manages content feedback and documentation requests from intake through closure, combining request coordination, stakeholder communication, light content editing, workflow administration, and basic AI-assisted process improvement.

What you'll do

• Manage knowledge feedback and content requests from intake through validation and closure, resolving straightforward updates or routing work to the appropriate owner.
• Coordinate with content, product, support, translation, and technical teams to clarify requirements, track progress, and escalate delays or priority issues.
• Perform light editing of knowledge articles, support documentation, metadata, process instructions, templates, and workflow content.
• Maintain request workflows, ticket status, forms, and process documentation in Jira or similar tools.
• Create, test, and refine basic AI prompts and low-complexity automations using approved tools and practices.
• Verify completed updates for accuracy, clarity, consistency, and alignment with the original request and established standards.
• Monitor request trends and operational metrics to identify recurring feedback, content gaps, and process improvements.

What you'll need

• Bachelor's degree in Technical Communication, English, Communications, Information Management, Computer Science, or a related field; or equivalent practical experience.
• Typically 2–4 years of experience in technical writing, content operations, knowledge management, documentation coordination, or a related field.
• An advanced degree may substitute for some experience.
• Knowledge and content request management.
• Technical writing and light copyediting.
• Technical and support documentation.
• Knowledge management and content lifecycle practices.
• Workflow coordination and ticket administration.
• Jira, content-management systems, and reporting tools.
• Basic prompt writing and AI-assisted content workflows.
• Low-complexity automation and process improvement.
• Quality review, attention to detail, and follow-through.
• Stakeholder communication and cross-functional collaboration.
• Data tracking, trend analysis, and operational reporting.
• Customer focus, digital fluency, learning agility, and results orientation.

Nice to have

• Experience working with request-management, content-management, or workflow tools.
• Certified Document Controller (CDC) certification.

Details

• Location: Bengaluru, Karnataka, India.
• Works independently within defined practices and procedures, interprets established policies, and may provide limited direction for small projects or workstreams.
• Tools and platforms: Jira or comparable request-management platform; RWS/Tridion or a comparable content-management system; Power BI or similar reporting tools; CoPilot, ChatGPT, or other Generative AI tools and basic workflow-automation platforms.
• Schedule: Full time.
• Shift: No shift premium (India).
• Travel: No.
• Relocation: No.