Overview
Lead a technical customer success function for Veeam’s Securiti & Data Command Center platform, owning long-term customer outcomes.
What you'll do
- Set up customer accounts, facilitate onboarding, and orient stakeholders.
- Drive adoption and optimization by analyzing platform usage and customer environments.
- Conduct assessments and recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
- Perform technical health checks and deliver quarterly value and adoption reviews.
- Monitor signals to detect churn risk, define mitigation plans, and support renewal strategy.
- Build business cases and define value realization to shape expansion opportunities.
- Provide risk, status, and opportunity updates to executive stakeholders (CISO, CIO, Chief Privacy Officer, Data Leadership).
What you'll need
- 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
- Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
- Experience conducting technical assessments and driving adoption programs with measurable customer outcomes.
- Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar.
- Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
- Skills to engage executive stakeholders and synthesize technical, business, and risk signals into recommendations.
- Excellent communication, cross-functional collaboration, and stakeholder management skills.
Details
- Location: Remote, United States.
Read the full description and apply on the company’s own careers page.
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