Lead Customer Success Engineer - Data & AI Security (West)

Overview

Lead Customer Success Engineer for Veeam’s Securiti and Data Command Center platform, serving as the primary technical owner driving long-term customer outcomes.

What you'll do

• Lead onboarding, adoption, and optimization for customer accounts.
• Identify churn risk and upsell/expansion opportunities using platform usage and customer environments.
• Conduct assessments and recommend solutions/architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
• Perform technical health checks and deliver quarterly value and adoption reviews.
• Monitor churn-risk signals and define mitigation plans, including renewal strategy input.
• Engage CISO, CIO, Chief Privacy Officer, and data leadership with risk, status, and opportunity updates.
• Own the technical success plan and adoption roadmap in partnership with Sales and Customer Success leadership.

What you'll need

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
• Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
• Experience conducting technical assessments and driving adoption programs with measurable customer outcomes.
• Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Preferred certifications include AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, or CIPM.
• Ability to translate business outcomes into technical adoption roadmaps and measurable value.
• Executive stakeholder engagement skills with the ability to synthesize technical, business, and risk signals into recommendations.

Details

• Location: Remote, United States.