Lead Experience Designer

Overview

Lead the experience design for Finastra's Universal Banking portfolio, shaping how banks interact with complex lending, payments, deposits, cash management and liquidity workflows across multiple domains.

What you'll do

• Define and evolve experience principles across the Universal Banking portfolio.
• Partner with Product Management to influence product strategy and roadmap decisions through a user-centered lens.
• Contribute to the long-term experience vision and ensure consistency across domains and products.
• Advocate for customer and user outcomes throughout the product lifecycle.
• Translate sophisticated banking workflows into intuitive user experiences.
• Design solutions for complex operational, decisioning and servicing journeys.
• Identify opportunities to reduce friction, improve efficiency and increase user confidence.
• Balance user needs, commercial requirements and technical constraints.
• Lead end-to-end experience design activities from discovery through delivery.
• Create user journeys, workflows, wireframes, prototypes and high-fidelity designs.
• Establish and promote best practices in interaction design, usability, accessibility and information architecture.
• Contribute to and evolve shared design systems and experience standards.
• Work closely with Product Managers, Architects, Engineers and Business Analysts to define and deliver high-quality solutions.
• Provide design leadership across multiple initiatives and product areas.
• Facilitate workshops and collaborative design sessions with internal and external stakeholders.
• Build strong relationships across global teams and influence without direct authority.
• Explore emerging design patterns enabled by AI, automation and intelligent assistants.
• Help define human and AI interaction models within banking experiences.
• Identify opportunities to modernize and improve existing experiences through innovative approaches and technologies.

What you'll need

• Significant experience in UX, product design or experience design roles within enterprise software environments.
• Experience designing complex, workflow-driven applications.
• Strong expertise across interaction design, information architecture and user-centered design methodologies.
• Experience working within agile product development organizations.
• Ability to communicate and present design concepts to diverse stakeholder groups.
• Strong facilitation and collaboration skills.
• 8+ years of experience.

Nice to have

• Experience within banking, financial services or fintech.
• Experience designing solutions for corporate banking, commercial banking, lending, cash management, liquidity management or payments.
• Exposure to SaaS and cloud-native platforms.
• Experience designing AI-assisted user experiences and intelligent workflows.
• Familiarity with platform, ecosystem and composable product approaches.

Details

• Location: Bengaluru.
• Hybrid working arrangements.