Senior UX Designer, Marketplace & CX

Overview

Senior UX Designer on TCGplayer's User Experience Design team (an eBay subsidiary), designing user-centered solutions across the marketplace, seller tools and customer service representative workflows for both buyers and sellers.

What you'll do

• Create UX deliverables throughout the design process, evolving designs from early concepts, wireframes and prototypes to final specifications
• Deliver high-value features across multiple projects, ensuring design solutions support user needs, align with business goals and positively impact key performance metrics
• Apply advanced knowledge of Figma to create, iterate and hand off design assets while working within an established design system
• Demonstrate fluency with modern AI tools and methods, applying them thoughtfully across the design process and broader workflow to accelerate exploration, iteration, collaboration and delivery
• Collaborate with product and engineering teammates to deliver high-quality solutions that drive value, inform product strategy and support data-driven decision-making
• Participate in user testing, workshops and research efforts to gather insights and validate design decisions
• Obtain leadership approval and team alignment through compelling storytelling that clearly communicates your ideas and design rationale

What you'll need

• 7+ years of experience in a dedicated User Experience Design role
• Bachelor's degree in Design, Human–Computer Interaction (HCI), or equivalent practical experience
• Strong portfolio showcasing end-to-end, user-centered design solutions with measurable impact across both mobile applications and desktop web experiences
• Demonstrated experience designing intuitive mobile experiences for iOS and/or Android, including understanding of Apple's Human Interface Guidelines and Material Design
• Demonstrated experience designing desktop web experiences, including responsive layouts, complex interactions, information-dense interfaces and multi-step workflows
• Demonstrated understanding of accessible and inclusive design principles, including WCAG guidelines and platform-specific accessibility standards
• Advanced proficiency in Figma and experience creating, iterating, documenting and handing off design assets within an established design language system
• Fluency with modern AI tools and methods, demonstrated through active, thoughtful application of AI across the design workflow
• Comfort working in technical environments and alongside engineering tools, emerging technologies and AI-augmented product-development workflows
• Extensive experience using research, usability testing, and quantitative and qualitative data to inform design decisions across mobile and desktop experiences
• Extensive experience working in an agile, multidisciplinary environment alongside designers, product managers, software engineers, researchers and stakeholders
• Proven ability to lead all aspects of a design project within a software-development environment, from strategy and discovery through execution, launch, measurement and ongoing iteration
• Excellent interpersonal, collaboration, presentation and communication skills

Nice to have

• Experience designing for both consumer-facing and enterprise products, with an understanding of how user needs, behaviors and design approaches differ across these contexts
• Familiarity with the gaming, hobby or collectibles community, particularly trading card games
• Experience designing products for North American markets
• Experience designing internal tools such as customer support interfaces

Details

• Location: Bengaluru, India