Lead Service Engineer

Overview

Lead Service Engineer responsible for field service of analytical/scientific instruments, including installation, maintenance, troubleshooting, and repair in customer settings.

What you'll do

• Install, maintain, troubleshoot, and repair complex equipment for customers.
• Perform routine/preventive maintenance and breakdown repairs on XRF/OES/Process (CBA) analyzers across PAN India.
• Support analyzer installation and commissioning and provide field troubleshooting at customer sites.
• Provide remote support to clients as needed.
• Deliver demonstrations to educate customers on safe and effective equipment use.
• Prepare detailed service reports after service visits are completed.

What you'll need

• Bachelor’s degree in Instrumentation, Electrical, Electronics, or Mechanical.
• Advanced degree, or bachelor’s degree plus 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level.
• Interpersonal communication, problem-solving, and customer focus skills for handling challenging situations.
• Proficiency with Microsoft Office suite and service management software.
• Ability to read and interpret technical documentation and schematics.
• Proficiency in English required.

Details

• Location: Mumbai, India.