Learning Operations Skills portfolio advisor

Overview

Serve as the primary point of contact and liaison between business partners and the Learning Operations team, translating project requirements into a seamless learner experience across the Learning Management System (Cornerstone) and learning projects.

What you'll do

• Serve as the primary point of contact for business partners, ensuring their learning operations needs are understood and met.
• Serve as the primary liaison between Learning Operations and internal business units.
• Act as the first point of contact for issues and resolve them promptly to maintain high customer satisfaction, escalating when vital.
• Build and maintain strong collaborations to understand learning needs, strategic priorities, and performance goals, and incorporate them into learning operations.
• Conduct monthly governance calls with the partner of the portfolio and SPA lead on portfolio performance (incoming demand, status of current demand, cost and finance matters, issues and concerns, way forward and feedback).
• Address and resolve challenges related to learning operations, ensuring smooth operations end-to-end.
• Collaborate with the CoE to understand and plan demand for learning operations.
• Ensure work is allocated efficiently to meet business needs.
• Regularly review and analyze learning sessions, cases and cost.
• Provide detailed monthly reports on performance metrics to drive continuous improvement.
• Keep learning offers up to date and accurately represented.
• Provide comprehensive support to ensure the platform's learning operations run smoothly.
• Supervise the financial aspects of learning sessions, including budgeting, cost tracking, and financial reporting.
• Ensure purchase orders are processed timely and accurately.
• Ensure payment process for third-party vendors follows bp's financial code guideline.
• Identify and handle risks, assumptions, issues, and dependencies related to learning services, addressing potential problems proactively.
• Support and drive O&A initiatives by collaborating with the OpEx team through project work streams and networking channels.
• Lead and support continuous improvement projects using Agile frameworks.
• Ensure timely delivery of projects within set quality standards and mitigate risks throughout.
• Build and maintain scalable knowledge of the portfolio through process maps, SOPs, and learning aids.
• Supervise the integration of new technologies and tools into learning operations to enhance service delivery.
• Ensure technology solutions align with learning operations for future integrations between tools used by Learning Operations.
• Act as single point of contact for the portfolio for all vendor management queries and decisions.
• Coach and guide team members on technical skills, functional skills and processes for specific portfolios.
• Stay updated on industry trends and standard methodologies in corporate learning and professional development.

What you'll need

• 8 years of overall working experience.
• 6 years of working experience in the learning domain, with a strong understanding of Learning Management Systems (LMS) and enterprise learning technologies.
• 3 years of working experience with financial tools, systems and procedures, financial accounting concepts and reporting, financial analysis, budgeting and charge-back practices.
• Strong customer service skills.
• Knows when to seek support from other subject leaders during critical issues.
• Numeracy and analytical thinking: able to quickly and optimally generate and analyse a range of data to provide accurate and timely information to advise business decisions.
• Excellent personal organisational skills: good balance of being proactive and reactive; ability to handle multiple priorities and complete tasks on time.
• Problem solving skills shown through experience in case management.
• Customer focus: puts the customer at the heart of decision making.
• Discernment: ability to handle the needs of colleagues in the context of business strategy; keeps up to date with internal and external context.
• Acts with integrity, demonstrating the bp beliefs.
• Proactively builds and maintains inclusive relationships with a diverse set of partners.
• Outstanding verbal and written communication skills to interact with functional and technical colleagues and end users.
• Excellent problem solving and business analysis skills: timeline planning, requirements definition and documentation, test planning, deployment approaches.
• Ability to accurately collect information to understand and assess clients' needs and situation.
• Adept documentation abilities, with experience preparing business requirements, supporting documentation, test scripts and meeting notes.
• Ability to prioritize workload and implement tasks independently, providing timely follow-up and resolution.
• Ability to adapt to changing environments, including fast-paced environments and daily planned and unplanned activities.
• Constructive collaboration skills and ability to work with others over whom you have no direct authority.
• Effective communication skills with a flexible style, able to communicate at all levels.
• Strong influencing skills: able to gain acceptance of ideas from senior partners and comfortable with challenge and difficult conversations.
• Self-aware and skilled at understanding impact on others.
• Applies judgement and common sense at scale, with a global understanding of the wider business in support of cross-segment and cross-border working.

Nice to have

• Degree or equivalent.

Details

• Location: Pune, India.
• Shift: US based (6:30 pm to 3:30 am).
• Travel: negligible travel expected.
• Relocation assistance: eligible for relocation within country.
• Remote type: hybrid of office and remote working.