Lifecycle Marketing Operations Specialist, Templates

Overview

Lifecycle Marketing Operations Specialist who serves as subject matter expert in campaign execution across Zillow's owned channels (email, SMS, push, in-app), covering audience segmentation, journey orchestration, templates, QA and launch.

What you'll do

• Own end-to-end execution of complex, cross-channel campaigns across email, SMS, push, and in-app messaging.
• Manage multiple concurrent builds in a high-volume environment, delivering accurate, on-time launches while proactively identifying and escalating execution quality and launch risks.
• Build and optimize audience segments and activation workflows, translating business requirements into audience logic and upholding standards for eligibility, suppression, segmentation accuracy, and audience health.
• Build complex, multi-step user journeys, configuring entry and exit criteria, branching and delay logic, and schedule cadence.
• Build and evolve modular email templates and QA standards, executing QA across clients and devices using HTML/CSS and dynamic content logic such as Liquid or similar templating languages.
• Define and evolve campaign build standards, QA frameworks, and launch protocols to improve quality and predictability.
• Configure and optimize AI decisioning journeys, defining goals, guardrails, and content options that enable models to personalize messaging, timing, and channel.
• Leverage AI tools to improve operational efficiency, accelerating campaign builds, QA, documentation, and other repeatable workflows.
• Set up and execute A/B, multivariate, and holdout tests in partnership with Strategy, ensuring accurate test configuration, audience splits, and measurement setup.
• Monitor campaign and journey health to identify operational issues early, using data and reporting to troubleshoot, surface trends, and partner with Strategy on opportunities to improve engagement, deliverability, and efficiency.
• Serve as a platform subject matter expert, partnering with Marketing Technology and Engineering to implement new capabilities, influence platform enhancements, and close process gaps that affect scalability, automation, and data integrity.

What you'll need

• 5+ years of experience in lifecycle marketing, channel marketing, or marketing operations with demonstrated ownership of complex, cross-channel campaign execution.
• Hands-on experience with enterprise marketing automation or customer engagement platforms (e.g., Braze, HubSpot, Salesforce Marketing Cloud, Adobe Journey Optimizer, Iterable).
• Email marketing experience.
• HTML/CSS.
• Proven ability to improve processes, implement new capabilities, and partner effectively across cross-functional teams.

Nice to have

• Experience with customer data platforms.
• SMS, push, or in-app experience.
• Demonstrated use of AI tools to improve operational efficiency.
• SQL.
• Experience with AI decisioning, predictive personalization, or other automated optimization capabilities.
• Experience working in agile environments with tools such as JIRA, Confluence, and Google Workspace.

Details

• Location: Bengaluru, India.
• Work mode: Office position; works at the Zillow India office approximately 80 to 100 percent of the time each month.
• Employees must live within a reasonable commuting distance of the office.