Managed Services Client Service Desk Administrator

Overview

Managed Services Client Service Desk Administrator to support the smooth operation of a service desk function.

What you'll do

• Provide administrative support to the Managed Services Client Service Desk team.
• Coordinate service requests and perform entry-level administrative tasks as required.
• Follow the correct escalation procedure for all critical calls and requests.
• Receive, validate, and log client requests, capturing request details.
• Assist with analyzing and interpreting escalation requests for categorization and prioritization.
• Maintain relevant documents for tickets/requests, including client information.

What you'll need

• Work effectively under general direction with self-starter ownership.
• Use sound judgment to escalate issues to a higher level.
• Maintain a methodical approach to ticket resolution.
• Interact with a variety of stakeholders.
• Provide strong verbal and written communication skills.
• Be able to work in a 24x7 shift structure on a defined roster.
• Have a High School Certification or diploma or equivalent.

Details

• Location: Bengaluru (Whitefield), Karnataka, India.
• Work mode: Remote Working.