Overview
Manager, Forward Deployed Engineering (FDE) will build and scale a founding Forward Deployed Engineering team that embeds with strategic enterprise customers to ship production AI applications.
What you'll do
- Hire, develop, and retain Forward Deployed Engineers.
- Set technical and operational standards for customer engagements.
- Run regular 1:1s, provide technical mentorship, and support career growth.
- Staff and oversee customer engagements, allocating resources across customer needs and team development.
- Review technical architectures and code to ensure production-ready quality.
- Create repeatable playbooks, starter repositories, integration templates, and an internal knowledge base.
- Define team OKRs and operational cadences to keep the team aligned and focused on outcomes.
What you'll need
- 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role.
- 2+ years of people management experience in a services/post-sales/FDE organization.
- Experience building organizations from 0->1 (not only inheriting an existing one).
- Experience working with enterprise customers on technical implementations.
- Ability to move between executive stakeholder conversations and hands-on debugging.
- Strong written and verbal communication skills.
- Excitement about building something new and defining what great looks like for a team that doesn't yet exist.
Details
- Travel to customer sites as needed (25-50%), particularly during engagement kickoffs and for highest-priority accounts.
- Location-based hybrid policy: expected to be in one of the offices at least 25% of the time.
Read the full description and apply on the company’s own careers page.
