Multi carrier - Landside Specialist

Overview

Dispatcher role responsible for assigning and tracking loads in Trinium, coordinating terminal pickup and drop-off appointments, and providing ongoing driver support between drivers, the terminal, and external partners.

What you'll do

• Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity, and assist them with daily operational challenges over the call.
• Generate the Dispatch Report, consolidating next-business-day drayage planning using data from Trinium, client reports, port appointments, and assigned drivers.
• Schedule pickup and drop-off appointments for containers at the port through the terminal's website.
• Conduct thorough investigations of loads drivers completed at the end of the current day and loads they will begin the following day.
• Track and monitor loads to be exported and those already picked up, ensuring timely movement.
• Evaluate driver availability and assign drivers to loads they are capable of transporting.
• Maintain clear communication with the client's teams regarding drayage issues or when requesting information for appointment scheduling.
• Schedule appointments at the customer's warehouse when needed.
• Approve and notify accessorial charges to the Settlement Clerk so drivers are paid correctly, and notify the Transportation Coordinator so accessorial charges are billed to the customer.
• Maintain contact with the client to ensure accurate dispatch planning and coordination, and determine which accessorial charges are billable.
• Evaluate repair inquiries and decide whether they must be sent to a repair company.
• Ensure drivers or the dispatcher keep the application up to date.

What you'll need

• Excellent communication skills in English, fluent oral and written.
• Graduate degree, ideally in Finance and Accounting.
• Willingness to work full night shifts.
• 3-5 years of minimum experience in the shipping and logistics industry.
• Good working knowledge of MS Office products including Word, Excel, and PowerPoint.
• Ability to effectively communicate with internal and external stakeholders.

Nice to have

• Prior experience with documentation review, data entry, reporting, and landside execution.

Details

• Location: Chennai, India.
• Full night shifts.