Network Operations

Overview

Network Operations role focused on technical leadership across client, governance, and delivery stakeholders for network and infrastructure services.

What you'll do

• Act as primary point of contact for high-priority network and infrastructure escalations.
• Coordinate major incidents across engineering teams, vendors, and stakeholders to restore services.
• Monitor ServiceNow queues daily for ticket ownership, prioritization, and lifecycle governance.
• Design and publish monthly shift schedules and manage 24x7x365 operational coverage plans.
• Run daily/weekly/monthly governance meetings and maintain audit-ready SOPs and documentation.
• Prepare weekly and monthly operational reports and lead customer-facing service reviews.

What you'll need

• Strong experience in NOC, data center, network infrastructure operations, or service delivery management.
• Practical knowledge of ITIL processes including Incident, Problem, Change, and Service Level Management.
• Hands-on working knowledge of ServiceNow ticket governance and operational reporting.
• Ability to manage 24x7 teams, shift rosters, handovers, escalations, and operational risks.
• Strong understanding of routing, switching, firewalls, wireless, SD-WAN, monitoring, and data center operations.
• Excellent stakeholder management and customer-facing communication and presentation skills.

Details

• Location: Noida, India.