Engr I-Ntwk Operations

Overview

Engineer I in Network Repair Bureau (NRB) for Verizon, handling centralized troubleshooting and operation/management of the Verizon Wireless Network with 24x7 support.

What you'll do

• Perform triage, fault isolation, and remediation of network events.
• Communicate and escalate network issues to support quick resolution.
• Use a network management system to detect network events.
• Create trouble tickets to document network issues.
• Monitor and troubleshoot network issues to help ensure network health.
• Provide on-demand support to eliminate unexpected service impacts during network needs.

What you'll need

• Bachelor’s degree or one or more years of related work experience.
• Ability to work a 24/7 operational schedule including night shifts, weekends, and holidays.
• Experience working in a customer service setting.
• Expertise in managing customer communications and telephone interactions.

Details

• Location: Chennai, India.
• Work mode: Hybrid (work from home and assigned office days).
• Scheduled weekly hours: 40.