Order to Cash Operations Associate

Overview

Order to Cash Operations Associate within Accenture's Finance Operations vertical, handling cash application, billing and accounts receivable activities from customer inquiry through invoicing and cash collection.

What you'll do

• Collect operational data and reports, conduct analysis and reconcile transactions to help determine financial outcomes.
• Receive and deposit customer payments, apply cash remittances and credits/adjustments.
• Process unapplied cash and reconcile suspense accounts in cash application, from payment receipt to finalization.
• Maintain bad debt reserves and allowances, and prepare Accounts Receivable reporting.
• Post and reconcile Accounts Receivable activity to the general ledger.
• Maintain and update customer master data including billing addresses, payment terms and contact details.
• Log disputes and deductions, capturing reason codes and supporting documentation and routing to relevant teams.
• Support collections workflows including dunning letters, customer statements and payment reminder sequences.
• Identify bad debt and follow the escalation process for write-off recommendations.

What you'll need

• BCom, Master of Business Administration or B.B.M.
• 1 to 3 years of experience.
• Understanding of the Invoice-to-Cash (I2C) cycle: invoice generation, delivery, collections, cash application and reconciliation.
• Ability to maintain and update customer master data.
• Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data.
• Familiarity with dispute and deduction logging.
• Exposure to collections workflows.
• Awareness of bad debt identification and the escalation process for write-off recommendations.
• Skills: Microsoft Office Suite, Microsoft Excel, Sales Order Processing, Billing Processing, Invoice Processing, Accounts Receivable Ledger Maintenance, Cash Application Processing, Collections Processing, Credit Management and Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, Workforce Management (WFM), Accounts Receivable (AR), Order to Cash (OTC).
• Written and verbal communication, agility for quick learning, ability to perform under pressure.

Details

• Location: Gurugram.
• This role may require working in rotational shifts.