Pre Sales Associate

Overview

Pre Sales Associate role at Atlys, turning customer interest into confident decisions and successful conversions as one of the first people travellers speak to.

What you'll do

• Engage and qualify potential customers across calls, chats and email by understanding their travel needs and guiding them towards the right Atlys solution.
• Explain Atlys products and visa processes clearly so customers understand their options, feel confident in their decisions and know what happens next.
• Support lead conversion through timely follow-ups, addressing customer questions and objections, and helping move potential customers towards a decision.
• Learn from customer conversations by identifying recurring questions, pain points and opportunities to improve conversion and the overall customer experience.
• Work closely across teams with Sales, Marketing, Fulfilment and Product while maintaining accurate lead and interaction data.

What you'll need

• 1+ years of experience in pre-sales, sales, customer success or another customer-facing role.
• Communicate clearly and confidently, and simplify complex information into easy, human conversations.
• Persuasive without being pushy, with strong empathy and the ability to understand what a customer actually needs.
• Proactive and organised, comfortable managing multiple conversations and follow-ups in a fast-paced environment.

Details

• Based at the Delhi HQ.
• 6-day schedule: Monday to Friday in-office, plus a rotational WFH shift on either Saturday or Sunday.